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    Invoice Inquiries?

    For payment inquiries please email acctpayable@eastman.com and include the PO number, Shipment number, Bill of Lading number as appropriate. To be set up for on-line invoice inquiries for immediate feedback, please contact one of the following email addresses and instructions will be provided.

    Logistics Carrier:   frtrate@eastman.com

    Indirect or Direct Supplier:   smeportal@eastman.com


    If you are already set up with access to the Eastman Carrier Portal or the Eastman Supplier Portal, you can inquire through these links:

    Logistics Carrier:  https://carrierportal.eastman.com/login.aspx

    Indirect or Direct Supplier:  https://smeportal.eastman.com/login.aspx


    *Eastman's Purchase Order Number should be marked on the invoice. Invoices submitted without an Eastman Purchase Order number will result in a delay in payment.

    For Eastman locations in the United States and Canada

    Invoice Submission Methods

    Instructions - Ariba Network

    Suppliers transacting with Eastman on the Ariba Network should submit invoices through the Ariba Network. Credit memos cannot be transmitted through the Ariba Network and should be e-mailed or mailed using the information below.

    EDI & Supplier Portal

    Suppliers set up to submit their invoices via EDI or Eastman's Supplier Portal should follow that method.


    E-mail requirements

    Invoices meeting the requirements below may be e-mailed to uspoinv@eastman.com

    • Have a valid Eastman Purchase Order Number on the invoice.
    • Invoices submitted via e-mail must be a .PDF document. No other file formats are allowed.
    • Only 1 invoice per .PDF file.
    • Can send multiple .PDF files in one e-mail

    Hard Copy Invoices

    Hard Copy/Paper invoices should be mailed to:

    Accounts Payable
    P.O. Box 511
    Kingsport, TN 37662

    Credit Memos.

    Credit memos are required for all invoice adjustments. Credit memos maybe e-mailed to uspoinv@eastman.com

    mailed to the Accounts Payable address listed above.            


    © 2020 Eastman Chemical Company or its subsidiaries. All rights reserved.
    As used herein, ® denotes registered trademark status in the U.S. only.